Nadine Turner

Last updated March 29th 2011
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Nadine Turner



Glendale, CA USA
http://www.linkedin/in/nadineturner

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OBJECTIVE:
Strategic Sourcing / Supply Chain / Sarbanes-Oxley (SOX) IT Compliance, Six Sigma Black Belt Professional & Agile Scrum Master with $4MM savings delivered to total cost of ownership through supplier management, outsourcing and process improvement. Achieved savings & transformed cost centers into profit centers enabling a "cost-free" hire. Nine years Procurement management + four years Process Improvement, experienced in establishing deployment infrastructures and developing strategic plans and tactical solutions. Collaborative with a problem-solving focus on vital few areas to effect desired outcomes. Responsible for supply chain management, program deployment infrastructure, sourcing solutions for new product development and cost reduction results.

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SKILLS & ACCOMPLISHMENTS:
LEADERSHIP
  • Contributor in strategic initiative development and aligned project selection work sessions.
  • Comprehension of organizational change curves, maturity models, and managing resistance to change.
  • Mobilizer and team leader for enterprise sourcing, process improvement and implementation projects in compliance with triple constraints of cost, schedule and scope/quality.
  • Developer of internal and external performance management dashboards enabling business intelligence reporting including benchmarking, metric identification, performance measurement, and target setting.
  • Experienced conductor and interpreter of quantitative and qualitative analyses.
  • Presenter of executive level presentations, influencer of key stakeholders and builder of consensus for sponsorship.
  • Demonstrated ability to forge meaningful relationships with executives, stakeholders and supply chain.
  • Advanced written and oral communication, organizational, and analytical skills.
  • Can grasp new languages easily

MANAGEMENT METHODOLOGIES
  • Sarbanes-Oxley (SOX) IT General Controls for compliance
  • Agile/Scrum Project Management
  • Six Sigma DMAIC & Lean methodologies for process improvement
  • Project Management Institute's PMBOK framework
  • AT Kearney's Strategic Sourcing methodology
  • Fiscal strategic & tactical planning, knowledge of generally accepted accounting practices & budgeting

REQUIREMENTS GATHERING & RESULTS
  • Delivering 2% - 5% bottom-line savings against total annual managed spend
  • Translator of business requirements to charters, service agreements (SLA's) and key performance indicators (KPI's)
  • Vendor Manager collaborating with core legal team crafting and managing contract and service agreements.

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WORK EXPERIENCE:
Kaiser Permanente IT, Sarbanes Oxley (SOX) IT Project Manager & Certified Scrum Master, Pasadena, CA (2009 - Present)
Reporting to the Director, Pharmacy BMO & Compliance of Kaiser (leading National Health Insurer and Care Delivery organization with over 8.6 MM members and $42BN operating revenue)
  • Responsible for ensuring compliance with Sarbanes-Oxley (SOX) and Payment Card Industry Data Security Standard (PCI-DSS) controls for multiple pharmacy applications. Accountabilities include:
  • Process Narratives: On-going development of control designs by technology layer for IT & PCI control sets (i.e., Change Management, Security and Computer Operations/Incident Management)
  • Audit testing: Audit preparation and facilitation of internal and external audit engagements (generation of populations and collection & presentation of evidence packages)
  • Remediation: Lead matrixed teams to remediate out-of-compliance instances
  • Education: Deliver compliance training and education to regional business partners
  • Risk Reporting & Mitigation: Identifying, reporting and resolving compliance risks and developing compensating controls where necessary
  • Performance Analysis: Development of business intelligence reporting dashboard for application portfolio

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Paramount Farms, Inc. (A Roll International Company), Sourcing Manager, Packaging, Los Angeles, CA, USA (2008 - 2008)
Consumer Packaged Goods Industry (CPG) / Food & Beverage Industry
  • Procurement of raw material costs at optimal pricing through commodity market analysis, requests for proposals, contract negotiations and vendor management inventory programs (VMI) for $20MM in annual indirect spend.
  • Successfully managed packaging & print supply chain developing and implementing rigorous Supplier Balanced Scorecard Program and sourcing strategies to deliver superior service, optimized price structures and contract terms.
  • Primary & secondary substrates sourced: Film, corrugate, resin (PET), labels, & ingredients, within a plant environment.
  • Sourced innovative, custom formed containers for New Product Development launches.

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Health Net, Inc., Black Belt & Deployment Leader, Woodland Hills, California (2007 - 2008)
Reporting to the Director of FDS Vendor Operations Management of a Fortune 200 company among the nation's largest publicly traded managed health care organizations with over 6 million members.
  • Key Ambassador for change establishing Lean Six Sigma focused pilot deployment within business unit.
  • Sourced Six Sigma Executive Training, Champion Training, and plant readiness assessments to educate team and enable project selection aligned to strategic goals. Developed and presented Six Sigma Deployment Roadmap/business plan.
  • Assessed and selected Black Belt candidates and sourced certification-based training programs.
  • Developed optimized teams applying Predictive Index team member assessment analysis.
  • Analyzed and presented cost saving opportunities for approval to later serve as team focal points.
  • Oversaw and led all aspects of Six Sigma deployment infrastructure including project selection, tracking and reporting, communications, resources, policies/procedures, etc.

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WellPoint,Inc., Business Analyst III, Woodland Hills, CA (October 2006 - March 2007)
Reporting to the Staff VP of Customer Service & Support of Fortune 40 publicly traded, and the nation's largest, health benefits company with over 34 million members.
  • Gathered business requirements & specifications to implement off-shored call center services with IT & vendor.
  • Project Manager -Conducted user acceptance testing (UAT) and implemented centralized vendor performance dashboard reporting system.

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AIG Direct / 21st Century Insurance Company, Process Improvement Engineer, Woodland Hills, CA (October 2005 - October 2006)
Reported to Director of Continuous Process Improvement and Quality of publicly traded personal lines auto insurance company writing over $1 Billion in premium annually.
  • Delivered total cost savings of over $1.5M
  • Successfully led and participated on Six Sigma DMAIC initiatives under mentorship of GE-Trained Six Sigma Master Black Belts. Customer service VOC and VOE projects focused on improving Net Promoter Score (NPS) and Call Center representative attrition rates.
  • Co-managed the establishment of Six Sigma infrastructure, implemented PMO & reporting tool for portfolio of 16 projects with maximum financial impact of $7M+ for 8 Black Belts.
  • Created value stream map with metrics enabling project identification later linked to corporate balanced scorecard.
  • Created and drove communications for infrastructure policies, procedures & bonus compensation programs.
  • Coached/mentored Green Belts on projects and toll-gate report outs.

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AIG Direct / 21st Century Insurance Company, Strategic Sourcing Analyst, Woodland Hills, California (September 2002 - October 2005)
Reported to Director of SS&P
  • Delivered total cost savings of over $3M.
  • Managed full-cycle sourcing for $184M in sourceable spend including diagnostic assessment, market and cost benefit analysis (CBA), execution of RFx initiatives/analysis/award, negotiations, contract development, and implementation for indirect goods and professional service commodities for internal clients.
  • Designed & implemented Supplier Performance Program and trained relationship owners to manage vendors to SLA's and meet SOX requirements. Vendor management & supplier management.
  • Designed & implemented vendor contract database tool enabling automated renewal administration and reporting.

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Health Net, Inc., Strategic Sourcing Project Manager, Woodland Hills, CA (December 2000 - August 2002)
Reported to the Director of SS&P of a publicly traded Fortune 200 healthcare corporation with over 6 million members in a highly visible position.
  • Performed cost analysis, developed charters, conducted RFx initiatives, contract executions and new service and vendor implementations with delivered cost savings and successful close-outs.
  • Conducted process mapping and presented solutions utilizing current and future state bus. models.
  • Implemented effective internal dashboard enabling a high-level view of performance success for the bus. unit.

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TECHNICAL SKILLS:
  • Certified Agile/Scrum Master
  • Six Sigma Black Belt (DMAIC & Lean)
  • Statistical Analysis: MiniTab v. 14
  • Process Mapping: AllClear, Visio 2000
  • Business Intelligence / Balanced Scorecard / Project Reporting tool : Enterprise Track (Instantis)
  • Word, Excel, PowerPoint, Access, Project - above average skills

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SKILLS:
  • Problem-solver with determination for success
  • People connector & mentor
  • Non-threatening communicator
  • Persuasive influencer/Collaborative
  • Politically astute & professional
  • Ability to complete on time/eager for results
  • Ability to travel domestic/international (30% +)
  • Working knowledge of Spanish

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EDUCATION & TRAINING:

  • English Composition and Computer Science, Pasadena City College

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  • Six Sigma Black Belt Training (DMAIC), Pivotal Resources, Inc. (Oct 2005 - Jan 2006)

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  • Six Sigma Deployment Champion Training, The AIT Group (Jul 2007 - Jul 2007)

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  • Certified Predictive Index Analyst, Pi World Wide - Advisa http://www.advisausa.com/ (Aug 2007 - Aug 2007)

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  • Lean Six Sigma Black Belt Training, The AIT Group (Sep 2007 - Jan 2008)

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  • Agile/Scrum Master, cPrime (March 2011 - March 2011)

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CLUBS AND ORGANIZATIONS:
  • INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS (ISSSP) http://www.isssp.com (Member)

  • AMERICAN SOCIETY FOR QUALITY (ASQ) http://www.asq.org (Member)

  • INSTITUTE FOR SUPPLY MANAGEMENT (ISM), http://www.ism.ws (Member)

  • SCRUM ALLIANCE
http://www.scrumalliance.org

  • AGILE ALLIANCE
http://www.agilealliance.org

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