Nadine Turner's Resume (Last updated October 8th 2009)

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Nadine Turner



Glendale, CA USA
http://www.linkedin/in/nadineturner

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OBJECTIVE:

Strategic Sourcing / Procurement / Supply Chain Professional and Six Sigma Black Belt with over $4MM savings delivered to total cost of ownership through supplier management processes, outsourcing and process improvement. Achieved savings transformed cost centers into profit centers enabling a "cost-free" hire. Nine years Procurement management + four years Process Improvement, experienced in establishing deployment infrastructures and developing strategic plans and tactical solutions. Collaborative, creative, and focused on vital few areas to effect desired outcomes. Responsible for supply chain management, program deployment infrastructure, sourcing solutions for new product development and cost reduction results.

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SKILLS & ACCOMPLISHMENTS:

LEADERSHIP
  • Contributor in strategic initiative development and aligned project selection work sessions.
  • Comprehension of organizational change curves, maturity models, and managing resistance to change.
  • Mobilizer and team leader for enterprise sourcing, process improvement and implementation projects in compliance with triple constraints of cost, schedule and scope/quality.
  • Developer of internal and external performance management dashboards enabling business intelligence reporting including benchmarking, metric identification, performance measurement, and target setting.
  • Experienced conductor and interpreter of quantitative and qualitative analyses.
  • Presenter of executive level presentations, influencer of key stakeholders and builder of consensus for sponsorship.
  • Demonstrated ability to forge meaningful relationships with executives, stakeholders and supply chain.
  • Advanced written and oral communication, organizational, and analytical skills.
  • Can grasp new languages easily

MANAGEMENT METHODOLOGIES
  • Six Sigma DMAIC & Lean methodologies for process improvement
  • Project Management Institute's PMBOK framework
  • AT Kearney's Strategic Sourcing methodology
  • Fiscal strategic & tactical planning, knowledge of generally accepted accounting practices & budgeting

REQUIREMENTS GATHERING & RESULTS
  • Delivering 2% - 5% bottom-line savings against total annual managed spend
  • Translator of business requirements to charters, service agreements (SLA's) and key performance indicators (KPI's)
  • Vendor Manager collaborating with core legal team crafting and managing contract and service agreements.

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WORK EXPERIENCE:

Kaiser Permanente IT, Lead Business Consultant & SSBB, Pasadena, CA (October 2009 - Present)
Lead PM driving SOX compliance & audit of Pharmacy applications.

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Paramount Farms, Inc. (A Roll International Company), Sourcing Manager, Packaging, Los Angeles, CA, USA (February 2008 - Present)
Consumer Packaged Goods Industry (CPG) / Food & Beverage Industry
  • Procurement of raw material costs at optimal pricing through commodity market analysis, requests for proposals, contract negotiations and vendor management inventory programs (VMI) for $20MM in annual indirect spend.
  • Successfully managed packaging & print supply chain developing and implementing rigorous Supplier Balanced Scorecard Program and sourcing strategies to deliver superior service, optimized price structures and contract terms.
  • Primary & secondary substrates sourced: Film, corrugate, resin (PET), labels, & ingredients, within a plant environment.
  • Sourced innovative, custom formed containers for New Product Development launches.

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Health Net, Inc., Black Belt & Deployment Leader, Woodland Hills, California (April 2007 - February 2008)
Reporting to the Director of FDS Vendor Operations Management of a Fortune 200 company among the nation's largest publicly traded managed health care organizations with over 6 million members.
  • Key Ambassador for change establishing Lean Six Sigma focused pilot deployment within business unit.
  • Sourced Six Sigma Executive Training, Champion Training, and plant readiness assessments to educate team and enable project selection aligned to strategic goals. Developed and presented Six Sigma Deployment Roadmap/business plan.
  • Assessed and selected Black Belt candidates and sourced certification-based training programs.
  • Developed optimized teams applying Predictive Index team member assessment analysis.
  • Analyzed and presented cost saving opportunities for approval to later serve as team focal points.
  • Oversaw and led all aspects of Six Sigma deployment infrastructure including project selection, tracking and reporting, communications, resources, policies/procedures, etc.

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WellPoint,Inc., Business Analyst III, Woodland Hills, CA (October 2006 - March 2007)
Reporting to the Staff VP of Customer Service & Support of Fortune 40 publicly traded, and the nation's largest, health benefits company with over 34 million members.
  • Gathered business requirements & specifications to implement off-shored call center services with IT & vendor.
  • Project Manager -Conducted user acceptance testing (UAT) and implemented centralized vendor performance dashboard reporting system.

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AIG Direct / 21st Century Insurance Company, Process Improvement Engineer, Woodland Hills, CA (October 2005 - October 2006)
Reported to Director of Continuous Process Improvement and Quality of publicly traded personal lines auto insurance company writing over $1 Billion in premium annually.
  • Delivered total cost savings of over $1.5M
  • Successfully led and participated on Six Sigma DMAIC initiatives under mentorship of GE-Trained Six Sigma Master Black Belts. Customer service VOC and VOE projects focused on improving Net Promoter Score (NPS) and Call Center representative attrition rates.
  • Co-managed the establishment of Six Sigma infrastructure, implemented PMO & reporting tool for portfolio of 16 projects with maximum financial impact of $7M+ for 8 Black Belts.
  • Created value stream map with metrics enabling project identification later linked to corporate balanced scorecard.
  • Created and drove communications for infrastructure policies, procedures & bonus compensation programs.
  • Coached/mentored Green Belts on projects and toll-gate report outs.

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AIG Direct / 21st Century Insurance Company, Strategic Sourcing Analyst, Woodland Hills, California (September 2002 - October 2005)
Reported to Director of SS&P
  • Delivered total cost savings of over $3M.
  • Managed full-cycle sourcing for $184M in sourceable spend including diagnostic assessment, market and cost benefit analysis (CBA), execution of RFx initiatives/analysis/award, negotiations, contract development, and implementation for indirect goods and professional service commodities for internal clients.
  • Designed & implemented Supplier Performance Program and trained relationship owners to manage vendors to SLA's and meet SOX requirements. Vendor management & supplier management.
  • Designed & implemented vendor contract database tool enabling automated renewal administration and reporting.

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Health Net, Inc., Strategic Sourcing Project Manager, Woodland Hills, CA (December 2000 - August 2002)
Reported to the Director of SS&P of a publicly traded Fortune 200 healthcare corporation with over 6 million members in a highly visible position.
  • Performed cost analysis, developed charters, conducted RFx initiatives, contract executions and new service and vendor implementations with delivered cost savings and successful close-outs.
  • Conducted process mapping and presented solutions utilizing current and future state bus. models.
  • Implemented effective internal dashboard enabling a high-level view of performance success for the bus. unit.

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TECHNICAL SKILLS:

  • Six Sigma Black Belt (DMAIC & Lean)
  • Statistical Analysis: MiniTab v. 14
  • Process Mapping: AllClear, Visio 2000
  • Business Intelligence / Balanced Scorecard / Project Reporting tool : Enterprise Track (Instantis)
  • Word, Excel, PowerPoint, Access, Project - above average skills

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SKILLS:

  • Problem-solver with determination for success
  • People connector & mentor
  • Non-threatening communicator
  • Persuasive influencer/Collaborative
  • Politically astute & professional
  • Ability to complete on time/eager for results
  • Ability to travel domestic/international (30% +)
  • Working knowledge of Spanish

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EDUCATION & TRAINING:

  • English Composition and Computer Science, Pasadena City College

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  • Six Sigma Black Belt Training (DMAIC), Pivotal Resources, Inc. (Oct 2005 - Jan 2006)

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  • Six Sigma Deployment Champion Training, The AIT Group (Jul 2007 - Jul 2007)

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  • Certified Predictive Index Analyst, Pi World Wide - Advisa http://www.advisausa.com/ (Aug 2007 - Aug 2007)

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  • Lean Six Sigma Black Belt Training, The AIT Group (Sep 2007 - Jan 2008)

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CLUBS AND ORGANIZATIONS:

  • INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS (ISSSP) http://www.isssp.com (Member)

  • AMERICAN SOCIETY FOR QUALITY (ASQ) http://www.asq.org (Member)

  • INSTITUTE FOR SUPPLY MANAGEMENT (ISM), http://www.ism.ws (Member)

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